Fulfillment Policy – Awakened Health Academy
At Awakened Health Academy, we aim to provide our customers with clear and transparent information about our digital products, subscription services, and fulfillment policies. Below, you will find all the necessary details to meet Stripe’s website requirements for a complete fulfillment policy.
1. Description of Products and Services
We specialize in providing digital content within the health and wellness space, particularly focusing on holistic and integrative health. Our offerings consist of a variety of educational and entertainment materials, including but not limited to:
- Interviews with experts, doctors, and elders
- Course-built content for self-paced learning
- Docuseries, such as the Human Longevity Project
These digital materials are curated and presented through Summit formats, where the content is accessible to the public for a limited time to view for free. Following the preview period, the content can be purchased for ongoing access.
Additionally, we offer a subscription membership to the Awakened Health Academy, which grants access to our entire collection of content. A seven-day free trial is available for new subscribers to explore the platform.
All purchases are made in U.S. dollars (USD), unless explicitly stated otherwise.
2. Customer Service and Contact Information
If you need assistance, our customer support team is available to help with inquiries related to purchases, accounts, and technical issues.
- Contact Us: Please email us at [email protected] for all customer service needs. We aim to respond to inquiries within 24-48 hours.
3. Refund Policy
We want to ensure our customers are fully satisfied with their purchases. Our refund policy is as follows:
- For digital purchases of our summits or other content, you are eligible for a full refund within 60 days from the time of purchase. No questions asked. Upon refund, access to the content will be revoked.
- For subscription memberships, you can cancel at any time. However, there are no refunds for subscriptions. After cancellation, you will retain access to the content until the end of your current billing cycle, after which your access will expire.
4. Delivery Policy
Since we deal exclusively with digital products, there is no shipping or physical delivery involved. Once a purchase is made, you will receive immediate access to the digital content through your account.
5. Return Policy
As our products are digital, we do not have a traditional return policy. Instead, once a refund is issued for a digital product, your access to that product will be revoked immediately.
6. Cancellation Policy for Subscriptions
You are free to cancel your subscription at any time. Upon cancellation, you will continue to have access to the Awakened Health Academy content until the end of your current billing period. After that time, access will be revoked.
Cancellations are processed through the My Account section on our website. To manage your subscription, visit awakenhealthacademy.com/my-account and log in to make changes.
7. Automated Account Management
All subscription-related actions such as cancellations, billing updates, and viewing purchase history can be done through your account at awakenhealthacademy.com/my-account. This portal provides you with complete control over your subscriptions and purchases.
8. Legal and Export Restrictions
We do not have any legal or export restrictions related to our digital products.
9. Privacy Policy
Your privacy is important to us. Our full privacy policy can be accessed at awakenhealthacademy.com/privacy. This outlines how we collect, use, and protect your personal information.
10. Terms of Promotions
All terms for promotions and discounts are clearly outlined during the promotional period and will be honored according to the stated guidelines. Promotional terms are typically limited to specific dates or products, as indicated.
We hope this fulfills all your questions and provides the clarity needed for an optimal experience with Awakened Health Academy. Please don’t hesitate to reach out to our support team for further assistance!
