Fulfillment Policy – Awakened Health Academy
At Awakened Health Academy, we aim to provide our customers with clear and transparent information about our digital products, subscription services, and fulfillment policies. Below, you will find all the necessary details to meet Stripe’s website requirements for a complete fulfillment policy.
Last updated: August 26, 2026. The refund policy in Section 3 changes on September 15, 2026.
1. Description of Products and Services
We specialize in providing digital content within the health and wellness space, particularly focusing on holistic and integrative health. Our offerings consist of a variety of educational and entertainment materials, including but not limited to:
- Interviews with experts, doctors, and elders
- Course-built content for self-paced learning
- Docuseries, such as the Human Longevity Project
These digital materials are curated and presented through Summit formats, where the content is accessible to the public for a limited time to view for free. Following the preview period, the content can be purchased for ongoing access.
Additionally, we offer a subscription membership to the Awakened Health Academy, which grants access to our entire collection of content. A seven-day free trial is available for new subscribers to explore the platform.
All purchases are made in U.S. dollars (USD), unless explicitly stated otherwise.
2. Customer Service and Contact Information
If you need assistance, our customer support team is available to help with inquiries related to purchases, accounts, and technical issues.
- Contact Us: Please email us at info@awakenedcollective.com for all customer service needs. We aim to respond to inquiries within 24-48 hours.
3. Refund Policy
Policy update — effective September 15, 2026. The refund windows below apply to purchases made on or after September 15, 2026. Purchases made on or before September 14, 2026 keep the terms that were in effect on the date of purchase: a full refund within 60 days for digital summits and other content, and no refunds for subscription memberships.
We want you to be satisfied with every purchase. Your refund window depends on what you bought, and it starts on the date of your original purchase.
- Digital summits and docuseries: full refund within 30 days of purchase. No questions asked.
- Courses and programs: full refund within 14 days of purchase. No questions asked.
- Subscription memberships: cancel at any time. There are no refunds for subscriptions. You keep access until the end of your current billing cycle, and access ends after that. See Section 6.
How to request a refund. Email info@awakenedcollective.com from the email address on your account. Include your order number and the name of the product. We must receive your request before your window closes. We reply within 24-48 hours.
How we issue refunds. Approved refunds go back to the original payment method. Your bank or card issuer usually posts the funds within 5-10 business days.
What happens to your access. Once we issue a refund, your access to that content ends immediately. If you paid in installments, we refund the amount you have paid and cancel any remaining payments.
Bundles. If a single purchase includes both a summit and a course or program, the 30-day window applies to the entire purchase.
Abuse. We may decline a refund request if we identify fraud or repeated refund abuse on the same content.
Your legal rights. Nothing in this policy limits any refund or cancellation right you have under the consumer laws that apply where you live.
Before you dispute a charge. Please contact us first. We can almost always resolve the issue faster than a bank dispute.
4. Delivery Policy
Since we deal exclusively with digital products, there is no shipping or physical delivery involved. Once a purchase is made, you will receive immediate access to the digital content through your account.
5. Return Policy
As our products are digital, we do not have a traditional return policy. Instead, once a refund is issued for a digital product, your access to that product will be revoked immediately.
6. Cancellation Policy for Subscriptions
You are free to cancel your subscription at any time. Upon cancellation, you will continue to have access to the Awakened Health Academy content until the end of your current billing period. After that time, access will be revoked.
Cancellations are processed through the My Account section on our website. To manage your subscription, visit awakenhealthacademy.com/my-account and log in to make changes.
7. Automated Account Management
All subscription-related actions such as cancellations, billing updates, and viewing purchase history can be done through your account at awakenhealthacademy.com/my-account. This portal provides you with complete control over your subscriptions and purchases.
8. Legal and Export Restrictions
We do not have any legal or export restrictions related to our digital products.
9. Privacy Policy
Your privacy is important to us. Our full privacy policy can be accessed at awakenhealthacademy.com/privacy. This outlines how we collect, use, and protect your personal information.
10. Terms of Promotions
All terms for promotions and discounts are clearly outlined during the promotional period and will be honored according to the stated guidelines. Promotional terms are typically limited to specific dates or products, as indicated.
We hope this fulfills all your questions and provides the clarity needed for an optimal experience with Awakened Health Academy. Please don’t hesitate to reach out to our support team for further assistance!
